The latest uSwitch.com survey of more than 10,000 credit card customers reveals that high street giants M&S, Tesco and Sainsbury’s are losing out in the satisfaction stakes to long established American Express and newcomer Virgin Money.
Virgin Money won four awards: Best Website, Best Application Process, Best Overall Customer Service and Best for Balance Transfers.
All research was conducted online by Censuswide between 17th and 23rd December 2015 among 10,010 UK adults. The survey was conducted using a random sample of UK respondents that hold at least one credit card. All figures are based on uSwitch.com analysis.
This is great news to cement Virgin Money as a leading financial services provider, and pushes our expectations even higher as the team continues to deliver great work for the client.